Last updated on 27th March 2022
Ivorox, the digital marketing firm, its subsidiaries and branch operations herein after referred as ‘Ivorox’, ‘we’, ‘us’ or ‘our’ is committed to respect your privacy and choices. The statement highlights our privacy practices regarding Personal Information that we collect and store about you through this website, www.ivorox.com (the “Site”) and also for those Personal Information that you provide us while participating in our events and campaigns.
I. Personal Information we collect and process and how we use it
I.1 Personal Information that we process
For the purposes of this privacy statement, ‘Personal Information’ is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is in possession of Ivorox.
We collect the following categories of Personal Information:
Information that you provide via our website, including information you provide when you register on our website e.g. name, email address, designation, company, country and telephone number;
Information about your computer and about your visits to and use of this Site, such as your Internet Protocol (IP) address, demographics, your computers’ operating system, and browser type and information collected via cookies
Cookie related details are provided in the Cookie Policy
I.2. Use of your Personal Information
We use your Personal Information for the following purposes:
to provide better usability, troubleshooting and site maintenance;
to understand which parts of the website are visited and how frequently;
to create your user ID;
to identify you once you register on our website;
to contact you and respond to your questions or requests; and
to provide access to desirable content based on your preferences.
to process job application and alumni related requests, more details about which are available on corresponding portals of this website.
I.3. Legal basis of the processing
We process your Personal Information when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract. This applies in any case where we provide services to you pursuant to a contract, such as when you use our website or process your registration on the website. If you do not provide the Personal Information that we need in order to provide our services, we will not be able to provide our services to you. We process your Personal Information for the performance of a contract in the following circumstances:
to provide better usability, troubleshooting and site maintenance; and
to create your user ID.
We process your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights). This applies in the following circumstances:
to identify you once you register on our website; and
to contact you and respond to your questions or requests;
to understand which parts of the website are visited and how frequently; and
to provide access to desirable content based on your preferences.
II. Consequences of not providing Personal Information
If you choose not to provide your Personal Information that is mandatory to process your request, we may not be able to provide the corresponding service.
III. Data recipients, transfer, and disclosure of Personal Information:
Ivorox does not share your Personal Information with third parties for their direct marketing purposes.
We share your Personal Information within
Ivorox or with any of its subsidiaries;
Business partners;
Service vendors;
Authorized third-party agents; or
Contractors.
Ivorox does not sell your Personal Information to third parties.
In general, Ivorox, domiciled in Trivandrum,Kerala,India, is the data controller processing your Personal Information. The following applies only where the data controller processing your Personal Information is domiciled in the European Economic Area (“EEA”):
We transfer Personal Information to countries outside the EEA to third parties, including to countries which have different data protection standards to those which apply in the EEA. The location of Ivorox is in Trivandrum,Kerala,India.Our service providers are primarily located in USA, Canada, Australia, Singapore, Hong Kong, India and UK. Where service providers process your Personal Information in countries deemed adequate by the European Commission, we rely on the European Commission’s decision to protect your Personal Information.
For transfers to Ivorox outside the EEA, we use standard contractual clauses or rely on a service provider’s Privacy Shield certification or a service provider’s (EU data protection authority approved) corporate rules that are in place to protect your Personal Information. Please contact us as set out below if you would like to obtain a copy of the methods used. When required, Ivorox discloses Personal Information to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations.
IV. Use of cookies:
Please refer the Cookie Policy
V. Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Ivorox and the Site do not recognize DNT.
VI. Your Privacy Rights to Access, correction, objection of your Personal Information:
Subject to the laws of your country, You have the right to access, correct, delete or transfer your Personal Information that we hold, including your profile and preferences. You also have the right to object to certain processing and, where we have asked for your consent to process your Personal Information, to withdraw this consent. Where we process your Personal Information because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your Personal Information.
You can assert your rights in the corresponding sections where such information was provided or by contacting us at sales@ivorox.com.
VII. Your California Privacy Rights
California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. As discussed elsewhere in this Privacy Policy, we do not currently share the personal information of California residents with third parties for their own direct marketing purposes. However, if you have further questions about our privacy practices and compliance with California law, please contact us as explained below.
VIII. Data security
Ivorox adopts reasonable and appropriate security practices and procedures including administrative, physical security, and technical controls in order to safeguard your Personal Information.
IX. Data retention
Personal Information will not be retained for a period more than necessary to fulfill the purposes outlined in this privacy statement, unless a longer retention period is required by law or for directly related legitimate business purposes.
X. Linked websites
Our privacy practices regarding Personal Information that we collect and store about you through our portals such as Recruitment and Global Alumni will be as per the privacy policy of those portals.
Ivorox provides links to third-party websites and services. However, Ivorox is not responsible for the privacy statements, practices, or the contents of such third-party websites.
XI. Children’s Privacy
The Site does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If Ivorox learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please call us at +91 9496950016 or email us at sales@ivorox.com.
Minors under 18 years of age may have the personal information that they provide to us deleted by sending an email to sales@ivorox.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
XII. How to contact us
If you have any questions regarding our privacy practices or this privacy statement, or to request this privacy statement in another format, please contact us at:
Contact address: Ivorox, Vrindavan Gardens, Ambalamukku, Kowdiar P.O. Trivandrum 695003.
Phone: +91 9496950016
Email: sales@ivorox.com
XIII. Updates to this privacy statement
Ivorox may change the data privacy practices and update this privacy statement as and when the need arises, and the same will be made available on the website. But our commitment to protect the privacy of website users will continue to remain.
Australian Privacy Policy
Ivorox and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.
We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
This policy does not apply in respect of any acts or practices that are exempt from application of the Australian Privacy Principles (APPs) or acts or practices that are otherwise not required by the Act.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect the following types of personal information:
Job Applicants:
We may collect information in relation to your job application that may include:
Your contact and personal details, residential status, relevant accomplishments and work history, resume and references. This may include your passport, visa and relevant employment contract details
Digital footprints (e.g. physical and logical access logs, website related logs, CCTV footage)
Information required for background checks
Employees:
We may collect information in relation to your employment that may include:
Contact details, emergency contacts, health, personal particulars including biometrics and information required for background checks
Information that relates to your work performance
Information about how we pay you and what benefits you receive
Information required for processing payroll, tax and claims
IT usage including internet and email monitoring and CCTV footage and monitoring, internal social networking information, usage of blackberry and other IT services
HR information, residential status, travel and immigration information, personal preferences and service transactions
Prospects and Customers:
We may collect information that includes:
Contact details, personal identification details, personal preferences
Digital footprints including physical and logical access logs, website related logs, CCTV footage, website preferences
Information provided through social networking sites like Facebook, LinkedIn or Twitter
Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
Information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
Analysts, Advisors, Media and Other Influencers:
We may collect information in relation to your profile, including name, contact details, focus areas, past articles and interaction preferences. If you so request, we may also gather passport details (including passport number, date of birth, citizenship) to facilitate tours to our campuses or corporate events in international locations.
Interns:
We may collect information in relation to your application for internship that may include:
First Name as in Passport, Last Name as in Passport, Email Address, Mobile Number, Permanent Work Authorization, Geo Region, University Name, Current Academic Level, Current Academic Year, Overall CGPA, Academic Concentration, Expected Graduation, Key Skills, Area of Interest, Project Preference, When you can intern with us, Resume (uploaded)
Alternate Email Address, Additional Phone Number, Cover Letter (uploaded)
In case you are selected, we may collect information in relation to creation of your ID card that may include:
First Name, Last Name, Intern number, Photograph, Manager email address, Start date/last date of your internship, ID Card number, Emergency contact number (i.e. contact number of local HR person/Ivorox’s intern team person)
Visitors to Ivorox Office:
We may collect information in relation to you visit to our physical premises for security purposes that may include:
First Name, Last Name, E-mail Id, Company /Organization details, Username and Internet usage logs (URL accessed, browsing time, time of access, IP address), signature.
Ivorox representative to be met.
Date, entry time, exit time.
Other physical access records include logs and CCTV footage.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:
through your access and use of our website or through social media such as LinkedIn;
through hard copy forms
through electronic copy forms
through our intranet systems
during conversations between you and our representatives; or when you complete an application or purchase order.
from third party companies such as credit reporting agencies, law enforcement agencies and other government entities.
exchange of business cards
Cookies
In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
How do we hold your personal information?
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form.
Appropriate security measures are taken against unlawful or unauthorized processing of personal information, and against the accidental loss of, or damage to, personal information. To this end, your personal information may be held in any of the following: restricted areas where only authorized personnel are permitted access; in physical files and folders that are held in secure lockable desks and cabinets; electronically, on our internal computer systems (subject to restrictions on access such as password protections and accessibility controls).
Personal information is securely destroyed or de-identified when no longer needed.
For what purposes do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information for the following purposes (as the context requires):
Job applicants, Employees, Prospects and Customers:
to manage the job application process and/or to maintain our relationship with you;
to update our records and keep your contact details up to date;
for our internal business processing, administrative, marketing and planning requirements;
to ensure security
for social networking
for payroll, tax and claims processing
for other purposes that are permitted under any agreement with you or made apparent to you at the time of collection;
to answer enquiries and provide information or advice about our products or services;
for lead generation and event follow up and providing client hospitality;
to provide products and services to you and to send communications requested by you;
to answer enquiries and provide information or advice about existing and new products or services;
to provide you with access to protected areas of our website; and
to assess the performance of the website and to improve the operation of the website.
Analysts, Advisors, Journalists and other Influencers:
To select suitable influencers to brief on Ivorox perspectives and news;
To provide Ivorox spokespeople background on what the influencer will be interested to hear about.
Interns:
For contacting and updating you regarding the internship related correspondences
For shortlisting you based on your credentials, skills and work authorisation
For allocating projects to you based on your preferences and availability at the Ivorox hub selected by you
For conducting your background verification subject to applicable law
For extending the compensation letter to you
For creating and issuance of your ID card
For enabling your physical access to office premises and recording your attendance
For activation/de-activation of your ID card
Visitors to Ivorox Offices:
For registering and providing internet access via Wi-Fi.
To monitor your usage of internet for security purposes.
To issue Visitor Passes or Photo IDs or HID/Security Cards as appropriate.
For authorization and authentication of physical access.
Other purposes which may be applicable to all the above categories of individuals:
to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Ivorox, its related bodies corporate, contractors or service providers;
to provide your updated personal information to our related bodies corporate, contractors or service providers;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
To whom may we disclose your information?
We may disclose your personal information to:
our employees, related bodies corporate, contractors or service providers for the purposes of operating our business, fulfilling requests by you or providing products and services to you;
suppliers and third parties with whom we have commercial relationships, for business, marketing and related purposes; and
other organisations for authorised purpose that we have agreed with you separately.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge you for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
How does Ivorox deal with anonymous users and user that use pseudonyms?
We may not be able to deal with you, your enquiry, or any other interaction you may wish to have with us if you do not provide information that does not identify you or your organization.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Our procedure for investigating and dealing with privacy breaches is to ascertain all relevant facts and correspond with those involved (including where relevant our clients), reach a view as to the existence, scope and cause of the issue, and where relevant and appropriate, implement corrective or rectification measures.
Do we disclose your personal information to anyone outside Australia?
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including but not limited to the following:
our related bodies corporate, located in Australia, India, New Zealand, United States, European Economic Area, Switzerland, Hong Kong, Singapore, Japan and UK;
our data hosting and other IT service providers, located in Australia, India, European Economic Area, Canada, United States, Singapore, Hong Kong and UK; and
other third parties located in Australia, United States and UK.
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Contacting us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact our Privacy Officer at:
Contact address: Ivorox, Vrindavan Gardens, Ambalamukku, Kowdiar P.O. Trivandrum 695003.
Phone: +91 949695016
Email: sales@ivorox.com
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website.
This privacy policy was last updated on 27th March 2022.
